Thank you for being our valued customer!
We want you to have the best experience with the least amount of inconvenience. To accomplish this goal, we need your help in doing a little preparation for your cleaning visit.
Please have a free space in your driveway, closest to the door if possible for our van.
Do I need to turn off my underfloor heating?
If you have underfloor heating, please have it turned off in the area/s we will be cleaning for at least 24 hours before your appointment, as our cleaning solutions / sealers will dry up quicker than the recommended time needed to dwell to have enough contact time with the floor to do it's job.
Do I need to move furniture out of the room?
Due to the health & safety and insurance restrictions, we respectfully ask you to move all furniture and breakable items if you would like us to clean underneath them. Moving furniture puts the technician/s at risk of injury and the furniture at risk of damage, our liability insurance does not allow us to handle items.
For us to clean underneath furniture they should be removed to an area we will not be cleaning, prior to our arrival, your cooperation helps us do a better job for you.
Can I move the items "over and back" for you?
As we use a thorough multi stage process, we unfortunately can not facilitate an "over & back" with furniture or objects, for us to be able to clean underneath your furniture they have to be removed to an area we will not be cleaning, prior to our arrival. Any large items left in the area we will clean around it while covering as much of the floor as possible.
Do I need to vacuum before you arrive?
Vacuuming can be time consuming, we saved you money by not including it in our pricing, this way it let's us get straight into the deep cleaning / restoration process while saving you your hard earned money.
Please vacuum your carpets, tiles or natural stone thoroughly before we arrive. for upholstery please vacuum underneath the cushions.
If the area/s do need thoroughly vacuumed upon our arrival there may be a price increase.Payment
Payment is due upon job completion, or in advance if paying by bank transfer.
if paying by cash and you are not going to be present / leaving during the job, please leave payment for the technician, this way you won't be under pressure to get back and the technician can go to the next appointment without any possible delays.
Overdue payments may incur a daily 1.5% late fee charge as per our terms & conditions.
Cash
You can pay via cash on the day.
We do not accept card payments or cheques at this time. We apologies for any inconvenience this causes.
Bank Transfer
Bank transfers can be made 1 week prior to your appointment, this way the funds will have reached us by the day of your appointment.
If you would like to choose this payment method please request our bank details.
Bank transfers can not be made on the day of your appointment
We truly appreciate your business and look forward to serving you
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